Results may vary across web browsers based on website content. If you receive an error or no response when capturing a website, open the URL in a different web browser, such as Google Chrome, Mozilla Firefox, Internet Explorer, or Microsoft Edge. If no crash reports are found, then no reports will be sent.Scrolling (formerly Panoramic scrolling) capture may have trouble accurately capturing parallax websites. More information on crash reports can be found in this Microsoft Support Article. The crash report will likely be a fairly large file, and contains information about what is loaded into the computer's memory at the time of the crash. These are also sometimes referred to as "crash dump files." A crash report is helpful in debugging and troubleshooting problems with the application when it is crashing unexpectedly. If a crash report is found for Snagit, then the tool will only send the most recent crash report. This folder contains the Snagit license and activation information. This file contains the Snagit registration information. This file contains information about the current settings that are set in Snagit. This includes settings that can be altered to affect how the software is running, so that it can be optimized for your machine. This is a JSON configuration file used only by TechSmith software.
More information about the DirectX Diagnostic Report can be found in this Wikipedia article. This is very helpful in troubleshooting many different technical issues in Snagit. This file offers information about the system's hardware, operating system, and hardware drivers.
The tool uploads 4-6 diagnostic files to Technical Support. If not, ask the agent how they'd like you to send the ZIP folder. If you're not sure how to send the ZIP folder, check the last email you received from your support agent and see if they included a secure link to upload the files.
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